1. Introduction

Better Choice Cleaning Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

2. Data Controller

The Data Controller responsible for your personal data is:

Better Choice Cleaning Services
Email: contact@betterchoicecleaningservices.co.uk

3. Information We Collect

We may collect and process the following data:

• Full name
• Email address
• Phone number
• Address (for service delivery)
• Payment details (processed securely via third-party providers)
• Website usage data (cookies, analytics)

4. How We Use Your Information

We use your data to:

• Provide and manage our cleaning services
• Process bookings and payments
• Communicate with you regarding services
• Improve our website and services
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual obligation (to deliver services)
• Legitimate interest (to improve services and communication)
• Legal compliance
• Consent (for marketing communications)

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Payment processors
• IT and website service providers
• Legal or regulatory authorities (if required)

7. Data Retention

We retain personal data for up to 6 years from the date of your last interaction with us, or as required to comply with legal, accounting, or regulatory obligations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

9. Data Security

We implement appropriate technical and organizational measures to protect your data.

10. Cookies

Our website uses cookies to improve user experience. See our Cookie Policy for details.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. Contact

For any privacy-related questions:

Email: contact@betterchoicecleaningservices.co.uk
Phone: +44 7999 517551

Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website.

2. Types of Cookies We Use

• Essential Cookies – required for website functionality
• Analytics Cookies – help us understand how users interact with the site (e.g., Google Analytics)
• Marketing Cookies – used for advertising and tracking (if applicable)

3. Managing Cookies

You can control or disable cookies through your browser settings.
Please note that disabling cookies may affect website functionality.

4. Third-Party Cookies

Some cookies may be placed by third-party services integrated into our website.

5. Consent

By using our website, you consent to our use of cookies.

We use cookies to improve your experience on our website. Non-essential cookies will only be used with your consent. You can accept or reject cookies through our cookie banner and change your preferences at any time.